rbsji Privacy Policy — How We Handle Your Data
Your privacy matters to rbsji. This policy explains what data we collect, why we collect it, and how we keep it safe for every Bangladesh player.
Overview
rbsji is committed to protecting the privacy and personal data of every player who uses the Platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you as a data subject. By creating an account or using the rbsji Platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data collected by rbsji through the rbsji.org website, any mobile-optimised version of that site, and through direct communications between rbsji and its players — including support interactions via email. It applies to all players accessing rbsji from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
rbsji takes its obligations in relation to personal data seriously. We do not sell personal data to third parties. We do not use personal data for purposes other than those described in this Policy or as otherwise consented to by you. We apply technical and organisational security measures appropriate to the nature of the data we hold to protect that data against unauthorised access, loss, or destruction.
Our Privacy Commitments
1. Information We Collect
1.1 Registration and Account Data
When you register an account with rbsji, we collect the personal information you provide during the registration process. This includes your full name, date of birth (for age verification purposes), mobile phone number (used as your primary account identifier and for communications), email address (where provided), and the payment method details associated with your account — such as your bKash mobile number, Nagad account number, Rocket number, or bank account details. We also collect any additional information you provide voluntarily during KYC verification, including a copy of your National Identity Card (NID), passport, or other acceptable identity document.
1.2 Transactional Data
rbsji automatically records all financial transactions conducted through your account. This includes deposit amounts, deposit timestamps, withdrawal requests and amounts, withdrawal processing dates, bonus awards and usage, betting activity (including markets bet on, stake amounts, odds accepted, and settlement outcomes), and running account balance history. This transactional data is retained for the periods described in Section 5 of this Privacy Policy and is used for purposes including dispute resolution, fraud prevention, and regulatory compliance.
1.3 Technical and Usage Data
When you access rbsji, our servers and analytics systems automatically collect certain technical information about your device and browsing session. This includes your IP address, device type and operating system, mobile browser type and version, screen resolution, session duration and page-view data, and — where applicable — approximate geolocation derived from your IP address. This technical data is used to ensure Platform stability, detect fraudulent activity, personalise your experience, and compile aggregated usage statistics. rbsji does not use this technical data to identify you individually unless it is necessary for fraud prevention or legal compliance purposes.
2. How We Use Your Information
The following table summarises the primary purposes for which rbsji processes your personal data and the corresponding legal basis for each processing activity.
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Age verification and KYC compliance | Legal obligation |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interests / Legal obligation |
| Sending service communications (account alerts, deposit confirmations) | Performance of contract / Legitimate interests |
3. Legal Basis for Processing
3.1 Contract Performance
The primary legal basis for rbsji's processing of your personal data is the performance of the contract between you and rbsji — namely, the Terms & Conditions you agreed to when registering your account. Processing your registration details, transactional data, and payment information is necessary for rbsji to deliver the betting and gaming services you have requested.
3.2 Legal Obligation
Certain processing activities are carried out to enable rbsji to comply with applicable legal obligations. This includes age verification (to ensure no player under 21 can access the Platform), KYC identity checks, anti-money laundering procedures, and the retention of financial records for the legally mandated periods. Where rbsji is required by law to disclose personal data to a public authority, it will do so in accordance with applicable legal requirements.
3.3 Legitimate Interests
Where processing is not required for the performance of the contract or for legal compliance, rbsji may process personal data where it has a legitimate interest in doing so, provided that interest is not overridden by your privacy rights. Legitimate interests pursued by rbsji include: fraud detection and prevention, Platform security monitoring, improving the user experience based on aggregated usage data, and communicating relevant service updates to active players.
4. Sharing Your Information
rbsji does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below.
4.1 Service Providers
rbsji engages third-party service providers to support Platform operations. These include game content providers (such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming), payment processors (including bKash, Nagad, Rocket, Upay, and card payment processors), fraud detection and KYC verification technology providers, and IT infrastructure and hosting providers. All third-party service providers are subject to contractual data processing obligations and are permitted to use your personal data only for the purposes specified by rbsji.
4.2 Legal and Regulatory Disclosures
rbsji may disclose personal data to law enforcement agencies, government bodies, or regulatory authorities where required to do so by applicable law, by a valid court order, or in connection with the investigation or prevention of fraud, money laundering, or other criminal activity. rbsji will, where legally permitted to do so, notify the affected player of any such disclosure.
4.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of rbsji's business, personal data held by rbsji may be transferred to the acquiring or successor entity as part of that transaction. In such circumstances, rbsji will take reasonable steps to ensure that your personal data continues to be protected in a manner consistent with this Privacy Policy, and will notify affected players of the change via the contact details registered to their account.
5. Data Retention
rbsji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. As a general principle: account registration data and transactional records are retained for a minimum of five years from the date of the last transaction on an account, in compliance with standard financial record-keeping requirements. Technical and usage data is retained for a period of up to 24 months. Data collected for KYC verification purposes is retained for the period required by applicable anti-money laundering legislation.
When personal data is no longer required for any lawful purpose, rbsji will securely delete or anonymise that data in accordance with its internal data disposal procedures. Where anonymisation is used instead of deletion, the anonymised data retains no link to any identifiable individual and is used only in aggregate statistical form.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files that are stored on your device by your browser when you visit a website. rbsji uses cookies and similar tracking technologies (such as local storage and session tokens) to enable core Platform functionality, remember your session, and improve your overall experience. Cookies do not give rbsji access to your device beyond the data the cookie itself stores.
6.2 Types of Cookies We Use
rbsji uses the following categories of cookies: (a) Strictly Necessary Cookies — these are required for the Platform to function and cannot be disabled. They include session authentication cookies, security tokens, and load-balancing cookies. (b) Functional Cookies — these remember your preferences and settings (such as your language preference) to improve your experience. They are set only with your consent where required. (c) Analytics Cookies — these collect anonymised data about how players use the Platform, enabling rbsji to improve page performance and content relevance. No personally identifiable information is collected via analytics cookies.
6.3 Managing Cookies
You can manage or disable non-essential cookies through your mobile browser settings. Most browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling functional or analytics cookies may affect the performance of certain Platform features. Strictly Necessary cookies cannot be disabled without preventing you from using the Platform entirely, as they are integral to core account and security functions.
7. Your Data Rights
As a player whose personal data is processed by rbsji, you have the following rights in relation to that data. To exercise any of these rights, please contact rbsji support via the email address listed in Section 11 of this Policy.
7.1 Right of Access
You have the right to request confirmation of whether rbsji holds personal data about you and, if so, to receive a copy of that data together with information about how it is processed. rbsji will respond to valid access requests within 30 days of receipt. Where a request is complex or numerous, the response period may be extended by a further 60 days, and rbsji will notify you of the extension within the initial 30-day period.
7.2 Right to Rectification
If any personal data rbsji holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update certain account details (such as your email address or contact number) directly through your account settings after login. For corrections to identity documents or other verified data, please contact rbsji support directly.
7.3 Right to Erasure
You have the right to request the deletion of your personal data where: the data is no longer necessary for the purposes for which it was collected; you withdraw consent on which processing was based; or the data has been unlawfully processed. rbsji will fulfil erasure requests subject to any overriding legal obligation to retain the data. Where rbsji is required by law to retain certain data (for example, financial transaction records), it will inform you of the applicable retention period.
7.4 Right to Object
Where rbsji processes your personal data on the basis of legitimate interests, you have the right to object to that processing. rbsji will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
8. Data Security
rbsji implements technical and organisational security measures to protect the personal data it holds against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and rbsji's servers; secure server infrastructure with access restricted to authorised personnel only; regular security assessments and vulnerability testing; and strict internal data access controls based on the principle of least privilege. Players are encouraged to use a strong, unique password for their rbsji account and to notify support immediately if they suspect any unauthorised access to their account.
Notwithstanding the security measures rbsji has in place, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Players transmit personal data to rbsji at their own risk, and rbsji cannot guarantee the absolute security of data in transit. If rbsji becomes aware of a security breach that is likely to result in a risk to the rights and freedoms of players, it will take prompt steps to contain the breach and notify affected players as required.
9. Children and Minors
rbsji does not knowingly collect personal data from individuals under the age of 21. The Platform is intended solely for adults aged 21 and above. If rbsji becomes aware that personal data has been collected from a person under the age of 21 without appropriate age verification, that data will be deleted and the associated account will be immediately suspended. If you are a parent or guardian and believe that a minor has provided personal data to rbsji, please contact support at [email protected] immediately so that we can investigate and take the appropriate action.
10. Changes to This Privacy Policy
rbsji reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated "Last Updated" date. Where changes are material, rbsji will take reasonable steps to bring them to the attention of active players via the contact details registered to their accounts. Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
We encourage all players to review this Privacy Policy periodically to remain informed about how rbsji handles personal data. If you have any questions about changes to the Policy, or if you wish to understand how a specific change affects your rights, please contact our support team before continuing to use the Platform.
11. Contact and Data Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data rbsji holds about you, please contact our support team. We aim to acknowledge all privacy-related communications within 5 business days and to provide a substantive response within 30 days of receipt.
Email us at: [email protected]
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