rbsji Responsible Gaming — Play Smart, Stay Safe

rbsji serves players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi, and everywhere in between. We understand that access to online betting via bKash, Nagad, and Rocket makes gambling easier and faster than ever before. With that ease of access comes a heightened responsibility: to ensure that every player on our Platform has access to the tools, information, and support they need to gamble within safe and healthy boundaries.

Our responsible gaming framework includes deposit limits, time-out periods, self-exclusion options, and age verification procedures. These tools exist to give you control over your gambling activity and to provide a safety net if things start to feel overwhelming. rbsji staff are trained to identify signs of problem gambling and to refer players to appropriate support resources without judgement.

One of the most effective responsible gaming tools available to rbsji players is the ability to set a personal deposit limit. A deposit limit places a hard cap on the total amount you can deposit into your rbsji account within a chosen time period — daily, weekly, or monthly. Once you reach your limit, no further deposits will be accepted until the period resets or you choose to adjust your limit in accordance with the rules below.

Decreasing your deposit limit takes effect immediately. Increasing your deposit limit is subject to a 72-hour cooling-off period before the higher limit comes into force. This cooling-off period is a deliberate protection mechanism — it gives you time to reconsider and prevents impulsive increases driven by a losing streak or in-the-moment pressure.

A time-out is a short-term break from gambling. rbsji offers time-out periods of 24 hours, 7 days, or 30 days. During a time-out, your account is placed in a restricted state: you cannot log in, place bets, or make deposits. Your account balance and any pending withdrawals are fully preserved and will be available to you when the time-out period ends. Time-out periods cannot be cancelled early — once activated, the break runs its full course.

If you are considering a time-out, we encourage you to use one — there is no stigma attached and our support team will not question your reasons. A time-out is simply a responsible choice that many players in Bangladesh and globally make as a way of maintaining a healthy relationship with gambling. You can request a time-out by contacting support at [email protected] or via the Account Settings page after logging in.

Self-exclusion is a longer-term measure for players who feel that a short time-out is not sufficient and that they need a more structured break from gambling. rbsji offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is completely closed to gameplay and deposits. rbsji will also take steps to suppress any marketing communications to your registered contact details during the exclusion period.

Reactivating an account after a self-exclusion period requires identity re-verification and a mandatory reflection period. Permanent self-exclusion cannot be reversed. rbsji strongly recommends that any player requesting permanent self-exclusion also explores third-party support services to address the underlying causes of problem gambling. Our support team can provide referral information upon request.

Problem gambling can develop gradually. Being aware of the warning signs — in yourself or in someone you know — is the first step towards getting help. The following signs may indicate that gambling has moved beyond a recreational activity and is beginning to cause harm.

If you recognise any of these signs in your own gambling behaviour, please reach out to rbsji support at [email protected]. You do not need to face this alone. Our team is available to listen, to help you activate player protection tools, and to refer you to specialist support if needed.

rbsji has a zero-tolerance policy towards underage gambling. The Platform is strictly restricted to players who are 21 years of age or older. Age verification is required during the account registration process and is enforced through KYC document checks. Any account found to belong to a player under the age of 21 will be immediately suspended, all funds will be returned minus any winnings derived from gambling activity, and the matter will be investigated in accordance with our Terms & Conditions.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing rbsji or any other online gambling platform, we recommend using parental control software on shared devices and ensuring that your rbsji account credentials are not accessible to minors. If you suspect that a minor has created a rbsji account, please contact our support team immediately.

Responsible gambling is about enjoying the experience while keeping it in perspective. The following practical tips can help you maintain a safe and positive relationship with gambling on rbsji.